回复投诉信

Hello, Fred. It's Jean here.

Hi, Jean.

Sorry to bother you but I've just received a letter from a client here. She isn't happy and I need to reply as soon as possible.

Really? What's the problem?

Well, she's referring to a computer course in PowerPoint on the 25th April. Two people from her company Hollers and Fry were on the course.

I think you mean on the 26th actually. The 25th was a Sunday.

Oh, OK.Anyway, you know about it?

Well, i wasn't here. I was supposed to be but I had to take the day off work because one of my children, she was sick. My wife was away so as a result I rang in early to see if we could get a replacement trainer. Anyway, we did and he was a little late. However, he's good. I know his work. And we added the lost time on to the end of each of the two days. Is that what they're complaining about?

Well, that's one thing. I didn't know you added the time back on. That's useful to know. And it's also because of a room change or something.

OK. Well, that's because of them sending two people. Despite having told them the course was full and we could only take one of their people they still sent two. So rather than send one of them home we were able to switch training rooms and deal with it.

So that sounds like their fault. OK. And this last thing I'm less concerned about.

What's that?

Oh, she says my staff inform me that the approach of the trainer was to let participants "discover" solutions to problems rather than being told what to do.

I'm sorry, Jean, but I'm always telling our computer trainers to follow a discovery approach. To do less talking and let trainees find out for themselves. And anyway, everyone else always gives us positive feedback because of this approach.

I know. I understand. Don't worry. That's all I need to know. I'm sure I can sort it out. Thanks., Fred.

Bye.

你好，Fred，这里是Jean 你好，Jean 非常抱歉打扰你，但我这里收到一个顾客的来信。她不是非常的高兴，所以我要尽快回复她。 真的吗？什么问题？ 她提到4月25号的一个关于powerpoint的课程。她公司两个人Hollers 和 Fry在这个课程里。 我想你说的应该是26号的，25号是星期日。 哦，好的，不过你怎么知道的？ 我不在这里，我应该是在的，不过那天我休假了因为我的一个孩子生病了。我妻子离开了，所以我很早的打电话看我们能不能找一个替代的交代。不论如何，我们做了，但他来迟了。不过他是一个好的教练。我知道他的工作，我们会把漏了的时间加在这两天的后边。这是他们所抱怨的吗？ 嗯，这是一件事，我不知道你把时间加回去了，这有必要知道。另外就是课室换了还是什么的。 好的，那是因为他们来了两个人。尽管我已经告诉他们这个课程已经满人了，我们只能要一个，但他们仍然来了两个人。与其拒绝他们两个加入我们课程，我们就换了培训室来解决这个问题。 所以这样听起来是他们的过错。好的，最后一件事情是我最不担心的。 什么事？ 哦，她说她的同事告诉他说这个培训师的教学方法是让参与者去发现问题，解决问题，而不是告诉他们去做什么。 我非常抱歉，Jean，但我经常跟我的电脑培训师说要追随这样一个发现问题的方法。尽量地少讲些，让培训者自己去发现问题。不过，其他的人都会给我们一个正面的反馈因为这种教学的方法。 我知道了，我明白，不要担心。这是我全部所想知道的，我坚信我能解决好，谢谢Fred 拜